Refund policy

Return & Refund Policy - Chenab Fabric

At Chenab Fabric, we value our customers and strive to provide high-quality premium fabrics. If you are not entirely satisfied with your purchase, we are here to help.

1. Return & Exchange Period

We offer a 7-day return and exchange policy.
Requests made after 7 days of delivery will unfortunately not be entertained.

2. Eligibility Criteria

To be eligible for a return or exchange, please ensure that:

The product is unworn, unwashed, and unused.
All original tags, labels, and packaging are intact.
The fabric has not been cut or altered in any way.
Sale/Discounted Items: Items purchased during a sale are only eligible for exchange if the product received is defective or incorrect.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

Please take a photo or video of the product immediately.
Contact our support team via WhatsApp or Email within 24 hours of delivery.
In case of a manufacturing defect, we will provide a replacement or full refund, including all shipping costs.

4. Refund Procedure

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
Cash on Delivery (COD): Refunds will be processed via Bank Transfer, EasyPaisa, or JazzCash.
Processing Time: Please allow 5–7 working days for the refund to reflect in your account.
Note: Original shipping charges are non-refundable unless the return is due to our error.

5. Return Shipping

For standard returns (change of mind), the customer is responsible for paying the return shipping costs.
We recommend using a traceable courier service to ensure the parcel reaches us safely.